Farmers’ Market Customer & Vendor Services Assistant (Part-Time)

Our goal is to be a diverse workforce that is representative, at all job levels. The Halifax Port Authority welcomes applications from Indigenous peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada. If you are a member of one of the above groups, you are encouraged to self-identify, on your cover letter, or resumé. If you would like to receive this job posting in French, please reach out to us directly for a translated copy.

Notre objectif est d’avoir une main-d’oeuvre diverse et variée qui soit représentative des communautés que nous servons, et ce, peu importe le type d’emploi. L’Administration portuaire d’Halifax accepte les candidatures des autochtones, des personnes handicapées, des anciens combattants et des personnes de tous les groupes raciaux et de toutes les ethnicités, religions, capacités, orientations sexuelles et identités et expressions de genre. Nous acceptons également les candidatures de personnes qui ne sont pas canadiennes, mais qui ont le droit de travailler au Canada. Si vous faites partie d’un des groupes mentionnés ci-dessus, nous vous encourageons à vous autodéclarer dans votre lettre d’accompagnement ou dans votre CV. Si vous souhaitez recevoir cette offre d’emploi en français, veuillez communiquer directement avec nous pour obtenir un exemplaire traduit.

The Port of Halifax is about making connections between people, commerce and opportunity. We take a leadership role in developing business for the Port of Halifax in collaboration with our partners and we responsibly manage Port of Halifax assets.
In 2022, the total impact of the Port of Halifax including Nova Scotia exporters on the Province of Nova Scotia was $4.87 billion in economic output with the direct portion being $3 billion. This level of activity generated direct and spin-off positive impacts of $2.5 billion in GDP, $1.6 billion in labour income and over 25,300 jobs. Offering a natural, deep harbour and big ship infrastructure, Halifax can accommodate large volumes of containerized cargo, bulk cargo, and project cargo. Collaborating and working with strong partners and stakeholders, the Port community in Halifax continues to deliver excellence.

HPA Guiding Principles
Everyone at Halifax Port Authority is expected to carry out their work in a manner consistent with our guiding principles:
• Be One Port City
• Collaborative & Engaged
• Future Focused
• Sustainable
• Trusted Partner

We believe that when everyone works in this way, we can achieve our mission and vision and can deliver value to our customers, our community and our team.

At this time, the Halifax Port Authority (“HPA”) requires a:
Farmers’ Market Customer & Vendor Services Assistant (Part-Time)

This position reports to the Team Lead, Farmers’ Market. The Customer & Vendor Services Assistant provides direct support to the Team Lead, Farmers’ Market by performing customer and vendor services duties and assisting with all new vendor application process and activities at the Halifax Seaport Farmers Market.

ACCOUNTABILITIES

New Vendor Application Process and Administration
• Administers all new vendor applications. Ensures all appropriate administrative tasks are completed as they relate to new vendor applications and selling at the HSFM. Makes recommendations to the Team Lead, Farmers’ Market of proposed new vendors for the Market.
• Assists the Team Lead, Farmers’ Market with all new table license agreements and assigned vendor files. Ensures receipt of vendor permits. Ensures applications are properly tracked and recorded and maintains all vendor files.
• Sets and manages new vendor orientation meetings and group orientation meetings.
Administrative/Record Keeping
• Administrative duties may include handling incoming calls and general email, document filing and organizing, accounting administration, data entry including table license agreements and waiver updating, document preparation, and occasional project coordination.
• Assists the Team Lead, Farmers’ Market on administrative and record keeping future as assigned.

Other
• 3 days per week (i.e. 24 hours per week). Required to work at the Market on Friday, Saturdays & Sundays.
• Assists with carrying out and performs day-to-day customer service and custodial duties to maintain the Halifax Farmers’ Market facility in a clean and safe operating condition.
• Assists with setting up the Market floor for Market Day(s) and Events. Moves furniture and equipment as needed. The ability to lift up to 50 lbs. will be required.
• Responsible to complete all tasks required at the Customer service desk, including but not limited to, vendor payments, Market update emails, vendor requests and customer engagements.
• Opens and closes the Market, as required.
• Complies and demonstrates knowledge of all HPA policies, procedures, Programs including the Occupational Health and Safety Policy and Environmental Management Policy.
• Function as a team member to share ideas, exchange and report information, and develop solutions to problems.
• Listens to understand and is able to communicate issues and concerns through the proper channels.
• Accepts the need for change and is able to learn and adjust quickly.
NOTE: These are only the basic and primary duties; related and allied duties may be assigned from time to time as may become necessary to the operation of the Farmers’ Market.

QUALIFICATIONS (EDUCATION / EXPERIENCE / SKILLS)
• Minimum one (1) year of Strong customer service experience with a background in community development and hospitality management is preferred.
• Previous experience in a Farmers’ Market environment and entrepreneurship experience considered an asset.
• Working knowledge of SharePoint, Office 365 and other internet-based tools is required.
• Daily work prioritized, planned and carried out effectively. Demonstrates ability to be self-directed and self-motivated.
• Interacts and cooperates with others in a respectful and supportive manner to assist in accomplishing team objectives.
• Proven critical thinking, decision-making, problem solving and analytical skills.
• Solid organizational and project coordination skills, including communication, multitasking and time-management.
• Ability and knowledge to both advise on and perform responsible duties with speed and accuracy.
• Must possess good judgement and effective communication skills (oral & written) and tact when dealing with both internal and external stakeholders.
• Works well under pressure and maintaining composure and objectivity at all times.

WORKING CONDITIONS
• Normal office conditions working in the Farmers’ Market.

For applicants with concerns about the recruitment process or to request another accommodation, please contact humanresources@portofhalifax.ca.

If you are seeking a challenging and rewarding opportunity or additional information, please apply here! 

For any questions, please contact:
Human Resources
Halifax Port Authority
humanresources@portofhalifax.ca

Applications should be received no later than Monday, May 6, 2024. We thank all applicants and ensure that all inquiries will be treated confidentially; however, only those considered for an interview will be contacted.