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May 11

Collecting Customer Data and Privacy Laws You Need to Know

May 11, 2023 @ 12:00 pm - 1:00 pm ADT

How well do you protect your customer’s data? Join us to learn about responsibly collecting customer data and privacy laws you need to know.

Collecting customer data is an important tool that enables us to gain valuable insights into our customers’ behaviour, preferences, and needs. We can use this information to improve product and service offerings, personalize marketing efforts, and enhance our customer’s overall experience.

But do you know how to collect and protect your customers’ personal information?

While collecting customer data can be beneficial for both businesses and customers, it’s essential that we protect our customers’ data and comply with all applicable privacy laws.

For this month’s huddle, the Office of the Privacy Commissioner of Canada (OPC) team is joining us to share info on how Canadian privacy laws define ‘personal information,’ who needs to comply with those laws, and tips on how to incorporate PIPEDA’s Fair Information Principles into your business.

After a short presentation, you’ll have a chance to ask all your burning questions about how to protect your customer’s personal information.

In this huddle, you’ll learn…

  • The definition of ‘personal information’ and how to collect it
  • What the Personal Information Protection and Electronic Documents Act (PIPEDA) is, and who needs to comply with Canada’s privacy laws
  • What PIPEDA’s Fair Information Principles are and how to incorporate them into your business
  • The answers to all your privacy questions

Please note that this huddle will be recorded and shared with all registrants.

French Support

French translators will be available during the session to answer any questions you may have about this workshop’s content.

Meet our Facilitators

Charlotte Wong, Senior Advisor for the OPC’s Business Advisory Directorate

With experience in both the government and private sectors, as well as an International Bachelor of Business Administration degree from the Schulich School of Business, Charlotte has a wealth of experience in Canada’s privacy laws for businesses. She has held key positions such as Senior Privacy Investigator, Acting Director of the OPC’s Toronto Regional Office, and currently serves as a Senior Advisor in the Business Advisory Directorate. Charlotte’s focus is on advising organizations on PIPEDA compliance and providing guidance on privacy law. She also participates in various stakeholder activities and speaking engagements related to PIPEDA compliance.

Jacob LeBlanc, Senior Advisor for the OPC’s Business Advisory Directorate

Jacob is a seasoned professional with a wealth of experience in privacy protection. He started his career in the federal public service as an Immigration Officer, working with Indigenous communities during an assignment with Indigenous and Northern Affairs Canada, before joining the Office of the Privacy Commissioner of Canada as a Senior Advisor. Jacob’s main focus is on advising and guiding private-sector businesses on the management and protection of personal information, leveraging his diverse background to provide valuable insights.

OPC Privacy Clinics

The Office of the Privacy Commissioner of Canada (OPC) provides practical, free-of-charge guidance on products and services which impact privacy as well as how to better comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Privacy clinics are intended for companies that are subject to PIPEDA. In these 45-60 minute appointments, our advisors will discuss specific privacy matters relating to products or services you are designing, developing, or offering to Canadians and will consider if you need advice to achieve privacy compliance.

The OPC oversees compliance with the Privacy Act and PIPEDA, Canada’s federal private-sector privacy law. As such, the OPC will not be providing input on any other law, either domestic (provincial privacy laws which have been deemed substantially similar to PIPEDA, Bill 64, etc.) or international (GDPR, CCPA, etc.).

Check out all of OPC’s advisory services for businesses here.

What Are Tribe Huddles?

Tribe Network Huddles are free virtual workshops we offer on a monthly basis for Tribe members. Each huddle is based on different topics our members suggest—for example, accessing funding, how to get hired, or how to make meaningful business connections. Every huddle features guests who are BIPOC and experts in their field.

What skills do you want to learn? Suggest a topic at https://bit.ly/TribeHuddleTopics

About Tribe Network

We are a community of Black, Indigenous and People of Colour pursuing entrepreneurship and innovation in Canada. Join our network to connect with BIPOC entrepreneurs, innovators, and professionals across Canada.

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